If you have purchased directly from us via a marketplace such as Amazon or eBay or from a specialist retailer independent of us, please contact us via the marketplace or the retailer.

This will ensure that your request reaches the responsible employee immediately and is processed more quickly. If you write to us here, your message will have to be forwarded and there will be unnecessary delays in processing.

Thank you for your understanding.

About Us

Legal website operator identification:

Ecultor GmbH & Co. KG
Holtkamp 19
46414 Rhede

Telephone: +49 (0) 28 72 / 9 48 26 30

Represented by the individually liable partner
E-cultor Verwaltungs GmbH,
Address as above,
Represented by the general manager Daniel Kempkes

Listed in the commercial register of the local court Coesfeld
Commercial register number - Part B of the commercial register - 12965

VAT No.: DE275871738

The European Commission provides a platform for the out-of-court settlement of disputes online (ODR platform), which can be accessed at

We are not willing and not obligated to enter into dispute resolution proceedings before the consumer arbitration board.

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